Superpanel, the intake infrastructure built to run high-volume intake operations in highly regulated environments, today announced the launch of Voco, its native voice execution layer for complex legal intake.
Voco is built directly into the company’s intake decision engine. Operating within Superpanel’s infrastructure rather than through third-party orchestration layers, voice interactions maintain continuous intake state and apply firm-defined qualification logic consistently over time.
Following a successful beta program, Voco is now live across firms using Superpanel, further strengthening the platform’s ability to run intake end-to-end at scale.
The launch comes as Superpanel continues to expand its footprint among high-volume plaintiff law firms, having completed nearly 250,000 intake workflows across lemon law, personal injury, employment law and mass tort. These efforts have resulted in more than 15,000 signed cases and the collection, verification, and organization of over 60,000 supporting documents. Firms using Superpanel have handled up to five times more inquiries per intake staff member and increased conversion rates by up to 300 percent within six months, without adding headcount.
Intake as a Loss Center
For plaintiff firms, intake is the largest point of silent revenue loss. Missed calls, inconsistent screening, slow follow-up, and fragmented conversations routinely cause strong cases to drop off before being evaluated. These failures can add millions of dollars in lost revenue per year.
In response, many firms have begun investing in voice assistants to reduce missed calls. Many voice bots and assistants can qualify and route calls. The difference is that legal intake rarely concludes in a single interaction and often requires multiple conversations, corrections, document collection, and follow-up before a case can be accepted or declined.
“Missed calls matter,” said Julien Emery, CEO and Co-Founder of Superpanel. “But they’re not the only reason law firms lose cases. Intake unfolds across multiple conversations and follow-ups, and the process often breaks down over time. Most voice tools focus on answering calls. They don’t manage intake as a continuous system.”
Why Voice Alone Falls Short
Legal intake is not a single interaction. It requires consistent screening across conversations, corrections, and follow-up. Traditional voice bots rely on scripted flows or stateless conversations that fail as soon as callers deviate from expected paths.
As a result, firms may answer more calls but still lose cases due to poor qualification, broken conversational flow, or lack of continuity once the initial interaction ends.
Voice Infrastructure, Not a Bot
Voice interactions function as part of a disciplined intake process. Because Voco operates inside Superpanel’s intake system, every interaction follows the firm’s screening criteria and maintains a clear intake record, supporting the documentation and oversight requirements expected in plaintiff law.
As a result, Superpanel’s voice interactions behave differently:
- Accurate end-of-turn detection to avoid interrupting callers while they pause, correct themselves, or think through answers
- Low-latency responses that adapt in real time as intake progresses
- Customizable pacing, pauses, and transition phrasing, allowing firms to refine how conversations sound and feel based on caller feedback
- Escalates to staff when a case requires human judgment or falls outside standard criteria
“We built Voco directly into our intake engine so firms are not relying on disconnected tools to make intake decisions,” said Dingyu Zhang, PhD, CTO and Co-Founder of Superpanel. “By controlling both the intake logic and the voice execution, we ensure consistency, clearer records, and faster updates as firm requirements evolve.”
Built for Outcomes at Scale
While voice bots focus on answering calls and routing leads, Voco operates inside Superpanel’s intake system to manage the entire intake process. When a case meets firm-defined criteria, the system can complete intake and generate signed retainers, with staff oversight available when needed. Callers are always given the option to speak with a staff member, yet fewer than 4 percent choose to do so.
Voco reflects Superpanel’s broader approach to intake automation: running intake end-to-end rather than optimizing isolated tasks. The result is measurable impact: higher conversion, stronger qualification, and more signed cases without adding headcount.
Voco is now available as part of the Superpanel AI intake system. Sign up for a demo here.
Superpanel is intake infrastructure designed to own high-volume intake operations in highly regulated environments. Built initially for plaintiff law firms, Superpanel manages intake end to end, from first contact through case qualification and handoff, with accountability for outcomes and human oversight where judgment is required.
